U
Battery issues
battery-video-doorbell
ios
Hi, Purchased the Ring Second Generation last week, after less than 24 hours the battery was at 30% and needing charged. I assumed I hadn't fully charged before installing. Put the unit on to charge on Saturday evening, went out for the night. On Sunday morning the unit was only at 40%. Continued to charge all day - at one point it reached 72% before immediately dropping to 50%. I changed cable and plug incase one was defective and the unit immediately showed XXXX% charge. This morning it's at 50%. Is this indicative of a faulty unit? Thanks Scott
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22-07-2024 06:01:13
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Justin_Ring
Hi @user_ac3a3d. We have this Help Center page with steps to try for an unexpected battery drain. If the steps in the article do not help, give our support team a call for further assistance.
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24-07-2024 08:55:23
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