Hi @Bavman. I would try the following troubleshooting steps for your concern: - Verify your Ring app and phone are up to date with the latest updates. - Uninstall and reinstall the Ring app on your phone. Before uninstalling the app, make sure your [phone is able to download the Ring app again](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

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