Video doorbell Not Ringing, but live view works

My Ring video doorbell won’t “ring” when the button is pressed, nor will it be activated by motion. However, ‘live view’ works fine. All other settings in the app are fine. Ring is on, motion detect is on, enable notifications is on. Have turned on live view via the app multiple times since, but while the live view works, still the doorbell won’t be activated by itself. I’ve check all setting on my App, all still remains fine there. Battery’s Health is ok, connection is ok. Did a hard reset. Still the same. Won’t be activate by motion or button press. But the app can activate it. I’ve also tried a hard reset then enter setup mode. Oddly, it will not enter ‘setup mode’ I have given it multiple attempts. I am now a stumped. Any help on what i should do next?