‎Transformer Voltage Low (device health)

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user10209

Transformer Voltage Low (device health)

hardwired-video-doorbell

I have the ring doorbell pro 2, i have it setup to use my mechanical chime. However during installation my mechanical chime only has "1, 2 and 3" Labelled on the screws, there is no "front, trans and rear" on it. No matter how i tried to hook up the power adapter kit to it, the chime wouldn't ring when the doorbell was pressed, but it only worked when the chime WASN'T installed. So I didn't install it and it's been working fine. But recently, every now and then, my mechanical chime would ring randomly but a lot quieter, and only makes a "dong" sound as opposed to a much louder "DING DONG" when activated by the doorbell press. And I also noticed in the ring app, under "device health" it says Transformer voltage poor (10V) power output level 1. Somebody please help

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27-04-2022 04:30:53

Responses (1)

M
Marley_Ring
Our Installation guide can help with this. https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide- For more in-depth assistance with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.v When it comes to wiring, we also recommend consulting with a qualified electrician.
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27-04-2022 06:13:07
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