Robots on chat or real people? 3 versus 3+ help

Doorbells, Cams, and Chimes RCS Thanks! Can we get your email address? RCS Great! Please wait while we connect you with the next available representative. hi i'm going to hardwire the doorbell. Is there a difference between 3 and 3+ .. RCS Sorry, it looks like no one has become available in the time we expected. Please select an alternate contact method for us to follow up with you... This is not very impressive. 1. when ordering, logged in to my account, via your store - the ring protect discount is still not credited to the total. 2. It seems that even with discount, I am better ordering from Costco. 3 When you ask me to select an alternate contact method - no choices appear in the chat. Please could you email me to let me know if there is a difference between 3 and 3+ when hard wired. A Hello! Thank you for reaching out to Ring community support! My name is Ahmed. With whom do I have the pleasure of speaking with today? mike how are you Ahmed. A Hi Mike! I'm doing great, thank you so much for asking. Hope you are having a good day so far. Is the above email the **main** one associated with your Ring Account/Order? i think so A Great, The main difference is Video Doorbell 3 Plus includes our Pre-Roll technology, which allows you to see an additional 4 seconds of video before the motion event was even triggered – a first-to-market feature for battery-powered doorbells and unique exclusively to Ring. Pre-Roll video is in black and white and in low resolution to conserve your battery life and only works during daylight hours. i am hard wiring so 3 also does that i think A Indeed, You see Mike, All Ring battery doorbells, can be hardwired. quite. So is there a difference between 3 and 3+ please? A Yes, The main difference is Video Doorbell 3 Plus includes our Pre-Roll technology, which allows you to see an additional 4 seconds of video before the motion event was even triggered – a first-to-market feature for battery-powered doorbells and unique exclusively to Ring. Pre-Roll video is in black and white and in low resolution to conserve your battery life and only works during daylight hours. could i chat to an actual person please? you are a robot and you are not answering my question A You actually are chatting with areal person, The only difference I've just explained. Is there any other assistance **I** can provide today? yes A Is there any further assistance we can provide today? If not, I'll be closing this Chat Window, but we're still here for you if you want to chat again! Thank you for contacting Ring Community Support, and have a great day! Just now CHAT HAS ENDED