Ring Video Doorbell3

Question

my ring doorbell does not notify when someone enters the motion zone and does not always ring on my device when the doorbell is rung.  Can I reinstall?

Chelsea_Ring · Answer

Hey @deedy8. You most definitely can and may be a good idea to start fresh! If you go into the Main Menu in the Ring app \ Devices \ Ring Video Doorbell 3 \ Device Settings \ General Settings \ Remove This Device. Once removed, give your Doorbell a reset by pressing and holding the setup button for 30 seconds. After this time, set up the device again as you would like and let me know if this helps the performance! :)

Ring Video Doorbell

Ring Video Doorbell3

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