‎Ring Video doorbell Picture scrambled

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T

Tsmithy

Ring Video doorbell Picture scrambled

battery-video-doorbell

Hi guys, little help please. My Video doorbell is approx 18 months old, for the past few days I have been unable to go live and the picture is completely scrambled. I have reset the doorbell and reinstalled the app but no change. ![Screenshot_20210808-113425_Ring|243x500](upload://tXDkVXhNl7asR4PmypP7HIa5pjq.jpeg) I have uploaded a screenshot from the app. Should I be looking at replacing the unit after only 18 months?? Thanks

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08-08-2021 10:41:43

Responses (1)

TE
trail-explorer
Very odd. I think you should call Ring, explain what you have done to be sure you have tried everything, and then ask for a replacement if they don't have a solution. Do you have the Protect Plus plan? Without it, the warranty is only for 12 months but you might get a generous person to make an exception for this unusual problem.
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08-08-2021 04:54:51
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