Ring Pro doorbell losing wifi connection
I have had my ring Pro doorbell for over 2 years and this last week it is constantly losing wifi connection so that I have to reset my router and then reconnect my doorbell. This has not been an issue in the past. It will work for a few hours and then no longer connect live or turn on when there is motion. Any help would be appreciated.
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06-05-2020 12:42:14
Responses (7)
- C
Hey neighbors! What error message are you running into in the app when you try to reconnect your Doorbell to wifi via the Device Health page?
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07-05-2020 08:29:22
JI am honestly not sure where the device health page is. But I have not been getting any specific error messages. When I click to reconnect it tells me to check power and reset my wifi then try to reconnect.
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08-05-2020 12:18:25
MHi @jmcintyre12! You can find your device health following these steps in the Ring app: 1. While logged in, visit the Ring app dashboard (main page). 2. Tap the menu (top left) to expand 3. Select "devices" 4. Choose your device 5. You will not be on the device page, and should see options, or tiles, on the lower portion of the page. Select the "Device Health" tile. There you will see information pertaining to your battery, wifi signal strength (RSSI), and more. :)
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08-05-2020 09:35:02
- T
Looking for help with same problem. My ring doorbell (Video Doorbell 3 Plus) is consistently losing wifi connection. I run it hardwired with battery. I've changed my home transformer to the Ring transformer to ensure I have correct voltage. The wifi signal is strong - the doorbell is the closest and strongest signal to my wifi of all my Ring devices, so it isn't wifi signal strength. Its very frustrating to have this happen again and again - I've had people come to the door and leave because the doorbell doesn't ring when offline...
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14-01-2023 03:56:50
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- J
Hi @ToddValle. If your Doorbell is consistently disconnecting from your wifi, try the following steps: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Reboot your router by unplugging it from power for a minute and plugging it back in. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) with other steps you can try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-01-2023 06:29:57
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- M
I have been having this exact same issue for the past week. Here's what I tried so far: - Rebooting the Modem - Rebooting the doorbell (turning off from the junction box for a bit and back on) - Changing the doorbell to a different wifi connection (currently RSSI-60 signal strength - good) - Confirmed that the transformer voltage is good (30v) and is reaching the doorbell (app also shows "transformer voltage: good) Nothing works... The doorbell came back online yesterday for a few minutes when I reset it and reconnected to my modem through setup again, but it went offline since. I've had this ring pro2 for just over 5 years (checked my purchase date of Dec 24, 2017). **Did my product just reach the end of its lifecycle?** :pensive:
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30-01-2023 03:00:21
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Dazart
I have had the same issue. Doorbell has lost Wifi connection and wont reconnect to the Wifi. Can anyone help here?
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06-05-2020 01:05:51
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