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Ring peephole and Alexa echo show 5 do not work two way communication

I have been able to connect my camera peephole ring with my Alexa echo show 5, when I do the two way communications, I can only unmute and speak to the person outside my door, but I can't hear what they say.

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05-12-2019 04:28:27

Responses (3)

  • C

    Hi @Jzeppenfeldt ! Can you please try these steps below ? Troubleshooting Tip #1: - Delete devices from Alexa App, then re-discover devices. Try again. Troubleshooting Tip #2: - Unlink/relink skill. Try again. Troubleshooting Tip #3: - Confirm that 2-way talk works on Ring app. If it doesn't work on Ring app, the problem is not related to Alexa. Troubleshooting Tip #4: - Ensure the proper voice command is being used (ie: "Alexa, talk to Front Door"). Let me know if that works!

    0

    10-12-2019 01:06:44

    • A

      I've the same issue.... And two way communications with echo show 5 doesn't working... With my echo spot works properly... But with show 5 doesn't.... Sometime works but 80% of times the communication from show to ring doorbell fails. I think that is a issue with my echo 5 because working at the same time my echo spot works fine

      0

      20-06-2021 10:01:52

      • J

        same Problem with echo show 5 1 and 2 gen. and echo show 1 and 2 gen

        0

        26-06-2021 01:49:55

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