Ring Doorbell (Wireless ) Firmware Loop

My 3 plus recently started going into a firmware update every other day. It then started trying to update the firmware after every event. For example, if a motion alert was detected, I received the notification and then the doorbell immediately started flashing white and the app would note that firmware update was in process. I rebooted the device and even did a hard reset and added it back to my app. Nothing worked. I contacted support who then sent out a replacement device. I received a Ring 4 today. I set it up and it immediately started installing an update. It now does the same thing as the previous device. I plan to give it 24 hours and call support again...just in case. Is this firmware bad???