Ring Doorbell doesn't connect anymore
I have been using a Ring Doorbell since December 2017. On 20-4-2020 the connection to my WiFi network was suddenly lost. I can connect an identical Ring Doorbell from a friend to my WiFi network. I have given my Doorbell a hard reset and tried connecting it to the network in my friend's house. It is also not possible to connect the Doorbell to this network. I can go through the connection procedure completely according to plan. But the last step: Doorbell will now not connect to the network. It ends with blinking white in the right half of the ring. Also in the advanced option, I entered all network parameters manually, but without result. Battery is full charged. How do I find out why the Doorbell can no longer connect. Please your help
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29-04-2020 10:27:08
Responses (2)
- O
i have the same issue...on the same date no less. i lost a chime as well on this date. neither the chime, nor the doorbell will connect back to wifi. I've tried 4 separate wifi connections. i managed to get one to connect today, but when i press the button, i get no sound, no notification.....just a spinning blue light! I sat for 40 mins today on hold waiting for support. is there a better method than me wasting time listening to hold music?
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27-05-2020 07:01:07
JI have the same issue and you do an amazing job of hiding your phone number. Pls help.
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23-06-2020 06:40:12
CHey neighbors! Chiming in for Chelsea here. I'd recommend reaching out to our support team at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at your device and help isolate the concern. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know what support suggests, as it can help other neighbors with a similar concern! :)
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25-06-2020 03:43:00
ISame problem. Started on 03-08-2020. Following up with Ring support now.
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09-08-2020 05:47:27
HI am havi the same problem for quite some time now. The battery is charged and it kept saying it couldn’t connect to a Ring WiFi, not my home WiFi and so I deleted it thinking I’d just reset the whole thing but still no luck. It also quit connecting to my hard wire over a year ago when it had been working fine. It also had gotten extremely slow.
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06-09-2020 10:11:38
- H
Doorbell disconnected over night a couple of weeks ago and would not connect back
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08-05-2020 12:21:56
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Chelsea_Ring
Hey @John09. Thank you for reaching out! We have been seeing this trend happen with the Ring Video Doorbell, but a specific version of said Doorbell. Could you please reach out to our support team over the phone [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)? They can confirm if you device is the same as the others we have found to have this concern to isolate this further for you and help reach a resolution! Feel free to come back to the Community to let us know how it goes, as this may help out other neighbors with a Ring Video Doorbell that run into this. :)
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29-04-2020 11:30:48
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