Responses (1)

• M

  Marley_Ring

  Hmm, that is certainly an odd one @Truth . Is your mobile device getting any type of notification at all (banner, vibration, etc)?

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  17-09-2019 05:56:44

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  T

  Truth

  Yes I will get a notification off and on. Even with the chime pro, the chime doesn’t ring right away on the chime pro. I was thinking with the Chime pro it would ring pretty quickly along with my phone getting the notification faster

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  17-09-2019 06:01:27

  M

  Marley_Ring

  Thank you for confirming that information @Truth! My first recommendation would be to ensure your Chime Pro is being used as an extender to improve signal. To fully utilize the Chime Pro's extender abilities, [take a look at this Community post on how](https://community.ring.com/t5/General-Questions/How-To-Connect-Your-Device-to-a-Chime-Pro-Network/m-p/769). The next best step from there, will be to ensure [proper placement of the Chime Pro](https://community.ring.com/t5/General-Questions/How-it-Works-Chime-Pro-Placement/m-p/853) for communication from both your router and the other Ring device.

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  18-09-2019 07:49:37

  T

  Truth

  So should I switch the WiFi network that the front door (ring doorbell) uses to the chime pro meteor? Please see screen shots.  

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  18-09-2019 09:36:19

  M

  Marley_Ring

  Yes it would definitely be worth trying the Chime Pro network, as it might speed up communications such as notifications. Let me know if it helps at all!

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  19-09-2019 09:09:15

  T

  Truth

  Thank you. It works a little better.

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  26-09-2019 09:59:26