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Ring Video Doorbell

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Ring doorbell 4 keeps disconnecting
troubleshooting
hardwired-battery-video-doorbell

Ring doorbell 4 battery operated. The doorbell keeps going offline. I have to reconnect it and try for at least 30 mins to do it and nope it doesn’t do it. Then I’ll try a couple off hours later and it still won’t connect. But then out of the blue it will connect. It will be connected for about 5-7 days and then do the whole thing over again disconnect. I have 2 battery and always have one at 100% to put in when the door disconnects so it’s definitely not the battery. It’s driving me mad !!!! Anybody been in this situation?? Thankyou x

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18-07-2023 01:16:37

Responses (2)

  • T

    Hi @xxsarah1982xx. What is the RSSI for this device? This information is located in the Device Health menu of the Ring app.

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    20-07-2023 02:08:23

    • C

      A post was merged into an existing topic: [Battery keeps disconnecting](/t/battery-keeps-disconnecting/136021/7)

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      25-07-2023 10:02:35

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