Missing privacy zone

Question

I've set up a small square of privacy zone months ago once the fetaure was enabled for Ring Pro. Recently I wanted to edit that privacy zone; however although the black square is there, I cannot see this zone to edit in Privacy Zones page of the Ring App. The app promts me to add a new privacy zone, as if there does not exist any zone defined earlier at all. I can add new zones and edit or remove them. But this initial block square I've created is always there and I cannot do anything about it. Can you help me with this ?

aygul · Answer

Nevermind, I suppose that was a bug in the app. When I closed the Ring App and started again, the black box was gone. Which means I suppose, the privacy zone setting I've done earlier was lost somewhere in the cloud, but the block box was somehow applied so far. When I used the app to edit zones it synced it's settings not to have any zones and later on the box dissapeared.

Ring Video Doorbell

Missing privacy zone

Didn't find an answer ?