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It’s mine and can’t reset it I need to be owner
My ex set it up who is now two states away, so basically I’m stuck with her watching my doorbell for me and I can’t see anything since there is no way to reset the owner someone please help I have the one that’s on WiFi the ring doorbell2 don’t ever let this happen to you it’s impossible to actually contact ring buy a different companies cam doorbell
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13-08-2020 07:52:57
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Marley_Ring
Sorry to hear about this @Djlewis5555! The ownership of a Ring device can be changed as long as the previously declared owner authorizes the release of authorization. Once you attempt a new setup of this device in your Ring app, the previous owner will receive an email asking them to allow the change of ownership. Check out our [Change of Ownership process](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) for more information. If you've attempted this process and have not regained ownership, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-08-2020 05:31:51
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