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Ring Video Doorbell

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U
Doorbell network down?
connectivity
cs-support

Is the network down in Kent? My doorbell and chime have both gone offline and won't reconnect. My WiFi is working. I can see reports on other sites like Down Detector and Is It Down reporting issues but I've been on the phone with Ring customer support who also can't connect me and aren't confining anything, just putting me in a queue to speak to someone at a higher technical level. I've been on the phone for 28 minutes now so thought I might get a quicker answer on here (I only called to let them know that there are reported issues which I was advised they don't know about)

631

0

10

31-10-2022 12:44:15

Responses (9)

  • J

    I'm in the midlands and all my cameras are off line but we have internet

    0

    31-10-2022 12:51:03

    • J

      I'm in the midlands and all my cameras are off line but we have internet

      0

      31-10-2022 12:51:03

      • U

        Hi, I’m in Northamptonshire and everything has gone offline. Our internet is ok but I can’t get anything to connect.

        2

        31-10-2022 12:51:28

          U

          Thank you for confirming I'm not going mad. Given that I tried and failed miserably to report it it may be some time before it gets sorted

          1

          31-10-2022 12:53:02

      • J

        I’m in Midlands and all my cameras have gone offline. Our internet is ok

        1

        31-10-2022 12:53:35

          U

          Thank you for confirming. I've now tried reporting it via the online support chat but that disconnected immediately

          0

          31-10-2022 12:57:12

      • U

        I am in Kent and doorbell off line, streaming error. Will not connect. WiFi is okay.

        1

        31-10-2022 01:04:49

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