I am the original purchaser or a ring doorbell. When I try to change it it says I am not the owner. I deleted it and now it won’t let me add it back because I am not recognized as the owner.
Hey @Pmredd. You may need to ensure the Doorbell is fully deleted from the original account that it was set up under, as it doesn't seem to be fully removed since you are still getting this message. If you are unable to log into that account, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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25-05-2020 09:18:32
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Chelsea_Ring
Hey @Pmredd. You may need to ensure the Doorbell is fully deleted from the original account that it was set up under, as it doesn't seem to be fully removed since you are still getting this message. If you are unable to log into that account, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
25-05-2020 09:18:32
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