Responses (1)

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  Braygus

  Hi, I also have three Spotlight Cam Plus all have died and are the same model. I received notifications over a short time saying the battery door was open, but they were not. I reported one of them and Ring is sending me a replacement refurbished model, which I have been waiting for for nearly two months. The other two, of the same model and vintage, 20 months old, have water in the domes and are dead as a result. I wrote to Ring on the 30th of January but got no reply. I have been a premium member for many years and as this is a manufacturer defect I am looking for replacements. The units cost me €600 as they are the solar editions. All were installed in my new home in March/April of 2023. Hope this helps Fergus

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  15-02-2025 08:37:57

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  Reply

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  Justin_Ring

  Hi @user74051. I recommend going over this Help Center page for your concern. I hope this helps.  

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  18-02-2025 09:28:38

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  Justin_Ring

  Hi @Braygus. For help with replacement of Ring devices, it is best to give our support team a call.  

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  18-02-2025 09:30:36