Responses (1)

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Boone

> @NubianMarin wrote: > > I'm unable to login to my Ring App nor am I able to login to it online. For the mobile, I've uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I enter that, it says "something went wrong". > > > > I tried to login online to see if I can even get in, it sends the two-step verification code and when I enter that and click VERIFY, it doesn't process and simply times out. When I call the support number, 1.800.656.1918, it hangs up. When I try to use Chat, it simply provides a response that "device help is not supported through chat", even though I'm not asking for device help. Oddly enough, I can login to the Ring Community but that is it.> > > > I am beyond frustrated. I have a disabled sister living at the home, I'm out of town and I can't even check on her. Can anyone help?Hello @NubianMarin ,Yes, everyone is having this temporary issue. The master Ring.Com computer system is down. Check at [https://status.ring.com/ ](https://status.ring.com/ ) for updates. Ring is working to fix the issue.

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25-11-2020 16:45:05

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Reply

B

Boone

> @Boone wrote: > > > @NubianMarin wrote: > > > > I'm unable to login to my Ring App nor am I able to login to it online. For the mobile, I've uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I e

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25-11-2020 16:59:05

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NubianMarin

Hi [@Boone.](/t5/user/viewprofilepage/user-id/73098) Thank you for your response. In my continued searching on Google and on Twitter, I learned I'm not the only one dealing with this. Just wish Ring would get better at notifying users when something of this scale happens.

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25-11-2020 17:05:51

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Boone

> @NubianMarin wrote: > > Hi [@Boone.](/t5/user/viewprofilepage/user-id/73098) > > > > Thank you for your response. In my continued searching on Google and on Twitter, I learned I'm not the only one dealing with this. Just wish Ring would get better at notifying users when something of this s

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25-11-2020 17:13:58

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Rockey

What's bad is when the status site is also not responding.

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25-11-2020 17:52:33

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Boone

> @Rockey wrote: > > What's bad is when the status site is also not responding. @Rockey is the above link is not working for you, try typing or 'cut and paste' these into your web browser, which should work: status.ring.com

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25-11-2020 17:57:17