Responses (3)

• M

  Marley_Ring

  Hi there, @SilverSpring! Great call on subscribing to incident alerts, and reaching out to support. At Ring we are constantly working to add to and improve on our features and devices. While it does not happen often, if there was a matter impacting our neighbors our teams often will see it first. Of course, our neighbors' feedback is important to us, and sharing your experience is always welcome! While our Community is a neighbor to neighbor environment, the Community team will often share feedback like this with our teams here. A call to our support team is another great way to share feedback, and have any matter looked into further. For any concerns that need immediate assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. As always, keep an eye on Status.Ring.com for the quickest updates. I hope this helps! :)

  0

  •

  07-12-2020 03:36:45

  •

  Reply

  S

  SilverSpring

  Thanks for responding. Your remark that "our teams often will see it first" is one of the frustrating parts of users not being able to report an outage. Also, resuggesting that users sit on the phone for large extended periods of time to report an outage is a bit unreasonable. Hopefully the Ring team will add a "Report an outage" feature to Status.Ring.com page.

  3

  •

  07-12-2020 05:56:14

• U

  user_3e0805

  My ring camera is not recording live video today and have not been capturing motion . 

  3

  •

  30-07-2024 11:38:29

  •

  Reply

  U

  user_2aeebf

  I have 14 cameras and all of them are not recording and all show that lost power. It seems this issue started 30 minutes ago 

  1

  •

  30-07-2024 11:47:29

  J

  Justin_Ring

  Hi neighbors. This outage has been resolved and documented here. If you are still having the same concern, please give our support team a call for further assistance.

  0

  •

  07-08-2024 05:45:57

• U

  user_974fa4

  Please provide us with ETR. It's disappointing that we spent a lot on Ring products and subscribed to the unreliable Plus plan. I contacted customer support, and they don't know what's happening. I don't understand why no backup is set to ensure business continuity. I want to submit a complaint. 

  1

  •

  31-07-2024 12:15:20

  •

  Reply