Extremely frustrated

I have a ring pro door bell and a spotlight cam combo. I cant talk thru either due to bad connections when my gf sitting right beside me can. I can't get a live feed but for a few sec then have to wait to connect live again. I'm tired of it. I'm beyond frustrated I'm paying for a service that is not being delivered. Wasted over 300$ on a system that doesnt work. I have a brand new phone. Galaxy a 10 plus.