U
won't reset
wireless-security-cameras
My outdoor cam battery is fully charged but nothing happens when trying to reset. Completely dead
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24-03-2025 06:50:03
Responses (2)
- U
I’m facing the same issue. I just got off the phone with customer support, but they only provided the usual scripted responses. Disappointing!
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25-03-2025 07:34:43
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Caitlyn_Ring
Hi @user_26b5a7. Make sure the fully charged battery is properly inserted in the Outdoor Cam. You can reset the camera by holding down the setup button for 20 seconds. After the reset is complete, try walking through a new setup in the Ring app using the steps under Set Up a Device. If the Outdoor Cam is still unresponsive after these steps, please follow up with our social support team @Ring on Facebook, X, or Instagram for further assistance.
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25-03-2025 03:24:44
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