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Ring Security Cameras

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U
Unable to connect battery stickcam
troubleshooting
wireless-security-cameras

had one outside in a shed for years and noticed it was not connected. Brought it inside, switched out the battery and still no connection. Did a router power cycle and still nothing. Deactivated it and place it in setup mode (manually and qr code) and absolutely nothing after getting the message it was in setup mode. No lights, no other signs of life. I even uninstalled the app, wipe phones system cache then reinstall the app - nothing. What is strange is I moved another working one from its location to the shed and checked it after placing it out there. it is now doing the exact same thing - no signs of life, even after bringing it back in. I did not deactivated it but I did other troubleshooting as I did with the first one.

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29-04-2024 06:44:16

Responses (1)

  • T

    Hi @user24811. If there is absolutely no signs of life, you’ll need to contact our support team. Please send us a private message on Facebook or Twitter @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

    0

    01-05-2024 01:48:33

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