Ring Security Cameras
Stickup camera/doorbell all pixelated and jerky
I have had a battery doorbell camera/hard wired for about a month. A week ago I added 2 more cameras. I bought a Chime pro and now the doorbell and one camera have good reception. One still has poor strength. The video was excellent on all three cameras until today when I had to reset my router for a lost connection. Now all 3 videos are poor quality, pixelated, sticking. When I did my set-up I did all 3 right next to my router, then took them outside and put them up. I'm assuming this has something to do with my router. I get 110 to 120 Mbps down and 5-6 up. I'm not sure what happened here. I rebooted my router a couple more times with no change. Where do you think my problem is? Thanks to anyone who has an idea.
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02-09-2020 04:28:27
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Tom_Ring
Hi @JuneB. It sounds like you have been on the right path so far. Black Video is often a network issue, so good idea on rebooting the router and improving the RSSI. We have a Help Center article with some additional tips and tricks for Black Video [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). Give these steps a try and see if it offers any improvement. If you're still running into this issue, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this works!
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02-09-2020 04:43:04
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