Ring Security Cameras

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S
Spotlight Cam Developed Hazy Night Vision
troubleshooting
cs-support
wireless-security-cameras
While my nearby stickup cams offer clear night images the spotlight cam was working well but a week ago developed a fog like night vision. Coincidentally its battery stopped charging via a solar panel. Moved the battery to a known good stickup with solar charger and it's not just charging. Suggestions?

361

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02-12-2023 04:27:38

Responses (2)

J
Hi @Scroll. If the night vision on your Camera is no longer clear, try the following steps: - Make sure your lens is clean by wiping it down with a soft cloth. - Factory reset your Camera by pressing and holding the setup button for 20–25 seconds. Afterward, [reconnect it to your WiFi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance. They will also be able to assist in looking into the battery that is no longer taking a charge.

0

04-12-2023 08:36:59

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

03-01-2024 08:37:37

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