‎Spotlight Cam Battery stopped working…

English (UK)

Help

Community Home

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.

A

adwhiteuk

User Solution

Spotlight Cam Battery stopped working…

troubleshooting

battery-security-cameras

Hi, My Spotlight Battery Cam has stopped working recharged the batteries but still won’t connect. Tried the reset button on the top and also on the app but can’t get the light at the bottom to flash. There is a red light on each of the batteries so some power must be getting to them. Any thoughts? Just suddenly stopped connecting. Got another spot cam and floodlight and these are fine. Thank you Adam

535 •

0 •

24-11-2023 12:32:48

Responses (3)

C

Caitlyn_Ring

User Solution

Hi neighbors. Make sure to fully charge the Quick Release Battery Pack using the provided charging cable. It can take about 6-8 hours to fully charge the battery. Once that’s done, insert the battery pack into the Spotlight Cam and trigger a motion event. The Device Health page should update to reflect the updated battery percentage. If it doesn’t, try rebooting the Spotlight Cam. Should this issue persist, please reach out to our support team at one of the numbers available here.

0

•

16-01-2024 07:10:31

•

T

Tom_Ring

Hi @adwhiteuk. What is the specific error that you are getting when trying to connect? Are you tapping the setup button, or holding it down?

0

•

28-11-2023 05:25:44

•

U

user74270

I also have the same issue with my battery spotlight camera. I have tried resetting but unsuccessfully. I have tried multiple different fully charged batteries but it doesnt show that a battery is present

0

•

14-01-2024 11:15:38

S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

•

15-02-2024 07:10:58

•