Ring Security Cameras
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Spotlight Cam battery door is open …but it isn’t!
troubleshooting
wireless-security-cameras
My spotlight cam has an alert in the settings page within the Ring app which states the battery door is open. The problem is, the door is closed. The PIR/strobe light has a permanent blue colour with the batteries inserted and door closed. Seems to function fine but with a permanent pretty blue light the battery drains quicker than usual and the alert in the app is annoying 😁 Checks the help docs and there’s no mention of a solid blue light and associated error -?
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31-10-2023 08:11:50
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Tom_Ring
Hi @Carcharodon.carcharias. I would start by performing a reboot of your device. You can do this by pressing and holding the setup button for 20 seconds, then releasing. Once that is complete, reconnect the device to WiFi and see if the error has cleared. If the error is present, and the hatch is securely closed, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.
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02-11-2023 03:24:25
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