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Setting up my Ring camera
Hi, I’d just bought a new ring indoors camera and it keeps saying cannot connect to WiFi. What can I do please to complete the set up? I have 5G router and it’s not connecting
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16-10-2024 10:49:31
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Caitlyn_Ring
Hi @user_cda123. The Indoor Cam is not compatible with 5GHz networks, only 2.4GHz. Is our router dual-band, with both 2.4GHz and 5GHz networks? Or is it only 5GHz? If so, it would not be compatible with the Indoor Cam.
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25-10-2024 07:37:53
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