Security camera keeps disconnecting from WiFi

Question

Hi my Ring security camera keeps disconnecting from WiFi.  I've followed the guidance for reconnecting it which looks as if the unit performs an update each time but it still keeps happening. The signal strength appears to be good at RSSI-54. Any ideas?

Justin_Ring · Answer

Hi @usertwl. You also want to to try rebooting your router by unplugging it for a few seconds and plugging it back in. Then factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Security Cameras

Security camera keeps disconnecting from WiFi

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