‎Outdoor Camera Pro not connecting

English (UK)

Help

Community Home

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.

S

shankez

User Solution

Outdoor Camera Pro not connecting

troubleshooting

wireless-security-cameras

Hi There, I have two battery operated outdoor cameras (Outdoor Camera Po) which are not connecting to the Chimes pro network or my Wifi directly. I recently changed WiFi provider and have a new Router. The blue light flashes but no luck in connecting. Please help troubleshoot.

298 •

0 •

21-04-2024 08:11:19

Responses (2)

J
Justin_Ring
User Solution
Hi @shankez. I would recommend trying the following steps for your concern: Reboot your Cameras by pressing and holding the setup button on them for 20–25 seconds. Reboot your router by unplugging it from power for a few seconds and plugging it back in. If possible, bring one of your Cameras into the same room as the router to try and complete the setup. Try using a different phone or tablet to complete your setup. We also have this Help Center page with other steps you can try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
0
•
22-04-2024 10:50:15
•
S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
•
22-05-2024 10:50:43
•