O
Multiple cameras - Live view hangs and some recorded video is just black
hardwired-security-cameras
battery-video-doorbell
troubleshooting
wireless-security-cameras
ios
I have six different cameras (from flood light cameras to wired and wireless (solar cameras). These symptoms are experienced in all of them. Sometimes when I launch the live view in the app, the video is not displayed (it shows the loading icon), but it does record the video and I can see it later in the timeline. Killing the app and restarting it fixes the problem sometimes, but not always. Additionally, some motion detected videos are recorded just completely black. The app version is 5.50.1. All cameras show that their firmware is up to date.
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23-04-2022 12:35:18
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Tom_Ring
Hi @Ohmr. What is the RSSI for your Cameras? This can be found in the Device Health section of the Ring app. Additionally, you can make some adjustments to your router to help with a black video. The instructions for that can be found [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). I hope this helps!
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25-04-2022 10:10:01
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