Motion Detection on Floodlight Cam
People only mode on my floodlight cam doesn't seem to be working properly, It notifies me for every motion it picks up. My other cameras tell me if a person has been detected in the notification, The floodlight cam does not, when it picks a person up the notification just says 'Motion Detected'. I understand that people only mode is not 100% accurate but my other cameras work a lot better than this. This is really annoying at 4am when my neighbours cat comes into my garden and the floodlight cam goes of but the spotlight cam doesn't. Does any body have any suggestions? MickD
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27-07-2020 10:24:00
Responses (7)
- L
I am having the same problem with my floodlight cam but do not have any other cameras by way of testing whether the cam has a problem. It goes on and off all night every time a cat walks on to the patio and we have several cats in the area. It's driving me mad! Did you ever get this sorted and if so, what did you do?
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01-10-2020 04:45:05
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- J
Did this issue ever get solved, my floodlight camera pro turns the lights on/off all night long regardless of sensitivity settings, neighbours are getting stroppy so Ive had to set a schedule to keep the lights off all night...kind of stupid given its a "floodlight" camera. Anyone able to help?
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06-01-2022 05:57:40
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- G
Jonskcollob This is a "Feature" introduced in new firmware to make the floodlight cameras totaly useless. PIR and PIR settings no longer work, and the floodlights are activated by the camera detection zones. I have same issue as you, and have had to turn OFF the floodlights permanently, and install some PIR activated floodlights from another company. I have been advised that as the item is no longer "as sold" Ring are liable to re-instate the original function, or give a full refund. This is not a fault or a bug, but a deliberate change in the function of the Spotlights which I never agreed to.
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14-01-2022 05:13:40
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- M
Hey, neighbors. Changes were made to the way the lights trigger on the Floodlight Cam so that they will come on with every motion event. This is to help prevent missed events for the lights and to ensure there is proper lighting for your video. We appreciate your feedback in regards to this and will ensure it is shared with our teams here. You can learn more about the expected behavior of your lights with your Floodlight Cam in our Help Center article [here ](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam), which has been updated to reflect this change. :slight_smile:
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21-01-2022 03:41:42
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Chelsea_Ring
Hey @MickD. Considering that you do not have this concern with your other devices, I think it would be a great idea to follow up directly with our support team on this concern. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
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27-07-2020 10:58:17
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