Ring Security Cameras
Motion detection as suddenly stopped
Hi We have had the wired stick up cam set up outside for about 2 weeks now. Everything was working fine up until yesterday. Now no motions are been detected at all even though no settings have been changed on the app. We also can't see the blue light flashing on the camera anymore.
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16-06-2020 08:06:35
Responses (1)
- C
HI It seems to only work when it wants to. Have checked the app and no times and dates are set but it stops working overnight. 2 days ago it seemed to turn off about 7pm and restart around lunchtime. Its really confusing me now as I cant work out why.
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18-06-2020 08:18:26
FMultiple peole are having issues with stickup cam gen 3 stop working suddenly, and then starts working. Best option would be to call support and have then escalate to engineering.
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18-06-2020 10:09:42
CThank you. Do you know if anyone that as spoke to the contact centre as found a way to fix the motion detection? I currently have a camera that is only a few weeks old that is basically of no use to us now its not picking any motion up. :-(
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18-06-2020 05:12:22
CUnfortunately the reset didnt help. Within 5 minutes of resetting the camera the motion detection as already stopped working.
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19-06-2020 03:40:25
CHi @Commegena, happy to chime in for Chelsea here. As @F1N1 said, I'd suggest reaching out to our support team since the reset was unsuccessful in resolving your motion concerns. You can give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know what support recommends, as it may help other neighbors! :)
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19-06-2020 05:30:33
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Chelsea_Ring
Hey @Commegena. Could you try resetting the device by pressing and holding the setup button for 20 seconds before reconnecting it? After doing the reset, please go into the Ring app \> Main Menu \> Devices \> Stick Up Cam \> Device Health \> Reconnect or Change Wifi Network. This will walk you through another setup of your device to get it connected after. After this time, try to test the motion and let me know if it's picking you up and functioning as it should! :)
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16-06-2020 10:52:28
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