Ring Security Cameras
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AB
Missing Video
troubleshooting
wireless-security-cameras
motion-settings
Hi, I paid for the protect plan, there is no video for the time that someone entered my house and went right in front of the camera. a video appears 15 mins later the second time they walk past. How do I get access to the video when they arrived? That was the whole point of paying
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10-11-2022 01:56:23
Responses (1)
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Justin_Ring
Hi @amanda.burrows. If there is no motion recording for an event that occurred, there is no video to go back and retrieve. Since your Ring device did not capture a motion event, try the following steps to prevent this from happening again: * [Optimize your Motion Settings](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) for your Camera. One example of this would be increasing the Motion Sensitivity of your Camera. If your Camera is battery operated, you want to look into its [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) as well and set it to Frequent, which could drain the battery quicker but helps prevent missing motion events. * Verify your Camera's [signal strength, also known as RSSI, is at a good level](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength). * Verify you have installed your Camera in a spot where it can work its best. It should be mounted about 8–9 feet up from the ground. Also, your Camera should not be placed behind a window facing the outside or have any other objects in front of it that could interfere with its motion detection abilities. * [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). I hope this helps.
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11-11-2022 04:44:15
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