Ring Security Cameras

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U

user_251a3e

Accepted Solution
Light not working
wireless-security-cameras

I have a ring security camera plus and all of a sudden 1 of the lights has stopped working. The camera works and 1 light is working but can this light be replaced or does it mean s new device.I have tried resetting the camera and I have also looked at the light settings but nothing has worked so far. Any advice please

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19-01-2025 23:18:53

Responses (1)

  • T
    Accepted Solution

    Hi @user_251a3e. Try power cycleing your cam. This means completely removing power from the device for at least 5 minutes, then reintroducing power. If the problem is still present, please follow up with our support team. You can also get in touch by sending a private message to @Ring on Facebook or X.

    0

    21-01-2025 12:54:29

      U

      Hi i have tried what you have advised but this has not worked

      0

      21-01-2025 17:28:52

      T

      Hi @user_251a3e. In that case, you'll need to contact our support team directly. You can reference my previous post for instructions on how to do that.

      0

      23-01-2025 18:48:37

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