I cannot use my camera and support told me to wait. Is this normal?

Hello, I have used my Stick Up Cam wired 3rd gen for some time now. Suddenly, the app told me my camera was unplugged, but it worked. I was able to see the history and run the Live View function. I called support. We ran multiple tests. In the end, they asked me if I had a battery. I removed the battery from another device and put it in my camera. After that, I was told to change the mode from Wired to Battery and, after that, switch it back. I switched the mode to Battery mode, but I cannot switch it back. When I tried to switch it back, it said that my camera was not connected, so I could not switch it back. My battery is from another device, so I cannot leave it in this camera. Because of all of this, my camera does not work. Nothing works now, including the Live View function. At this time, support told me that they could not replace my camera because I had to wait for an email from support when they fixed something, but they could not tell me how long it could take. I cannot use my camera. This is really frustrating. I'm wondering if anyone has heard of anything like this. I do not think this is normal.