Ring Security Cameras

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U
How do I get a 2nd device to record?
troubleshooting

I have a 2nd gen doorbell that was et up a 2 years ago, works fine, records etc etc, Im on a standard plan, I have a spotllight camera that I have been struggling to set up, it wouldnt set up correctly on my phone. I eventually set it up on my wifes phone with me as a guest user, we can both see both cameras on our phones, however the spotlight is unable to record, it tells me that there is no subscription in place, I understand that the standard plan covers multiple devices, how do i get both set up on the same plan?? thanks in advance for any help

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02-06-2025 20:59:47

Responses (1)

  • C

    Hi

    0

    03-06-2025 22:10:54

      U

      Hi,thanks, I thought it may be something that simple. The issue I had was that I could not connect it to my account with my phone scanning the QR code, is there another way to do this?

      0

      04-06-2025 19:23:29

      T

      Hi @user_6cb6d5. When setting up the device, if you are unable to scan the QR code, you'll see an option to set up a different way. Let me know if you need more assistance.

      0

      05-06-2025 20:18:03

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