‎Hacked my cam to aid in committing a crime... police report made. HOW DID THIS HAPPEN?

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CJ12662

Hacked my cam to aid in committing a crime... police report made. HOW DID THIS HAPPEN?

wireless-security-cameras

Hi. I have a ring peephole cam on my apartment door. It's been extremely helpful recording crimes that have occurred; the most recent a few weeks ago. What I want to know is how can someone hack into my cam? What we can tell from my video feeds is that a woman repeatedly walked back and forth in front of my cam about 6-8 times, holding her phone and watching it and in some shots, you can see she is watching herself! On my cam! less than 12 hours after that, her roommate committed a crime at my door but hid herself behind a box so you cant see her face which means the police could not prove it was her - though we know it is. A few days ago, similar thing happened. Two guys repeatedly walked back and forth in front of my cam and also watching themseves on my feed. HOW? How can I secure this cam if at all?

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29-08-2021 03:57:41

Responses (1)

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Tom_Ring
Hi @CJ12662. For any privacy and security related concerns, I would urge you to contact our support team to investigate further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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30-08-2021 09:50:24
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