M
Floodlight Cam static
hardwired-security-cameras
audio-quality
troubleshooting
video-quality
Hello- I purchased a Ring Flood Lights w3D and ever since we put it up it’s been nothing but static. I’ve done everything including buying a new router and nothings worked. None of my other camera have this issue at all, it’s just my Flood Light Camera. Do I need to return this and get a new one before my time is out? Especially since nothings worked? Please help?!?!
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23-08-2022 12:14:32
Responses (1)
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Justin_Ring
Hi @MHadley. You can try [rebooting the Camera from the Ring App](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). This Help Center article [here](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide) has additional steps to try as well for audio concerns. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-08-2022 05:09:00
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