Error Message "Multiple Spotlight Cam Battery doors are open"
In the last 30 minutes I began getting this message on both IOS and Android app. I believe it's a false error because it's showing it for the right battery on the only two spotlight cams I have. The device health screen first acted like only the right battery was open, now it's saying "add a battery" for both sides yet the cameras are working. They also show no signal but again they are working. Screenshot attached With two cameras running I find it hard to believe that in 30 minutes time somehow both cameras have had both battery doors come open. After posting this I checked Ring Status page at [https://status.ring.com/](https://status.ring.com/) "Ring Apps and Ring.com inaccessible **Investigating** - We're experiencing system wide login and app errors and are currently looking into the issue. Nov 25, 14:25 UTC"
661 •
0 •
0 •
25-11-2020 07:07:19
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @BethM. We were experiencing some issues with Ring. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
27-11-2020 08:16:12
•