English

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
R
Downloaded videos permanently marked despite download failing
cs-support
wireless-security-cameras

I wanted to do a bulk download of some event videos. So chose 50, that failed after about 10 minutes. Tried other amounts and soon discovered that any combination of events led to a 'network error' when downloading. Internet is fine, have 150 meg line and works fine. I can download individually without fail but now since I selected those first 50, it now ![Screenshot 2023-02-18 at 15.54.42|457x500](upload://Xn7LnKjXXQcyzc6Cd11LRqVWdp.png) marks them as permanently downloaded, with no further possibility to mark or clear that status, despite the download failing. Seems a huge mess. Why are the multiple downloads constantly failing? How can I clear this status on the events and try again another day?

570

0

0

18-02-2023 03:56:48

Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members