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Ring Security Cameras

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U
Downloaded filename no longer has camera name and date-time stamp

As late as July XXXX, when I download a video clip on my Windows laptop, the file name was Ring_cameraname_date_time. Now it looks to be a random name with hex characters. 8 hex characters - 4 hex - 4 hex - 11 hex. The old format was much better so that I could easily know which downloaded videos came from which cameras, and in what order without having to open them or look at the file time stamp (which I think has the download time, not the video recording time). On my phone the download filename is RingVideo_date_time which is better, but I'd still like to have the camera name in there. And mainly, I keep a lot of these videos because they record wildlife like bears and bobcats that come around my house, and I don't want to save to the phone and then have to transfer from my phone to my laptop. Please restore the old filename format on videos downloaded from ring.com to my laptop. My cameras are Ring Stick Up Cam Battery HD Security Cameras.

73

5

0

03-08-2024 06:12:17

Responses (4)

  • U

    I'm having the same problem. This is a real headache. Can someone post a fix or workaround? Thanks

    0

    04-08-2024 12:20:48

    • C

      Our team is currently investigating reports of an incorrect file format when downloading videos from Ring.com. At your convenience, please reach out to our support team at one of the numbers here. If you've already contacted our support team about this, you do not need to do so again. Thanks for your patience!

      0

      05-08-2024 04:14:46

      • U

        I have the same problem.

        0

        21-08-2024 06:36:28

        • U

          Can not agree more, I am now thinking of replacing ring cameras, I have 6 and if not sorted by end of Aug 24 will replace and throw them in the bin.

          0

          23-08-2024 08:52:38

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