Ring Security Cameras

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U
User Solution
Closed
Camera Motion Zones selection
troubleshooting
wireless-security-cameras
motion-settings

Open the Ring app on your iPhone and look at the viewable area of the snapshot provided by a Stick Up Cam in the Dashboard.Now, for that camera, navigate to where you can edit the Privacy Zones. The viewable area on which you can set a privacy zone is exactly the same as the viewable area of the snapshot.Now, for that camera, navigate to where you can edit the Camera Motion Zones. The viewable area on which you can set a camera motion zone is not same as the viewable area of the snapshot, or of the viewable area of the privacy zones.Why? Because of the button bar displaying the Default Zone and Add Zone buttons.The end result of this design flaw is that the viewable area for applying a camera motion zone is reduced at the top, so anything that happens in this inaccessible area will not be picked up by the Ring app, even though the Stick Up Cam has clear visibility of said area, as witness the snapshot and privacy zone views.So, for example, the camera detects someone breaking in to the car driver’s door, but not the boot.Is it just me that thinks this is a problem

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23-01-2024 13:26:12

Responses (1)

  • J
    User Solution

    Hi @user75048. I was able to find this Community post where other neighbors shared a similar concern as yours. There is a marked solution with an explanation.

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    25-01-2024 19:45:06

      U

      With all due respect, as far as I can elicit from the thread of messages you refer to, there is no solution that resolves the problem. All that is required is for the Ring app development team to look at three elements in the app - the snapshot viewable area in the Dashboard, the Privacy Zones edit

      0

      26-01-2024 17:44:08

      U

      No!! This topic has not been solved. And you know it. All that is happening is Ring waiting for the close date before moving on without a resolution that meets the expectations of me, and those people in the thread of messages you pointed me at. If that Solution checkbox was checked, it wasn’t me th

      0

      06-02-2024 09:47:40

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