U
user_e2ad8a
Accepted Solution
Camera MAC address on WiFi incorrect
app-settings
troubleshooting
wireless-security-cameras
You typed: "Just purchased a ring spot light cam plus when I go to add device ring app is saying cannot connect to ring WiFi 7f. But when I manually connect WiFi the name is 5e it won’t connect or find.
60 •
2 •
0 •
13-06-2024 07:34:19
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user_e2ad8a. This is the temporary setup network, which your Ring Spotlight Cam should be broadcasting during setup mode. Try resetting the Spotlight Cam by holding down the setup button for 20 seconds. Once the reset is done, try walking through the setup process again. If you're still running into this issue, please follow up with our support team so they can take a deeper look. You can reach our support team at one of the numbers available here, or by sending a private message on Facebook @Ring.
0
14-06-2024 08:43:08
•