Black and white video

Question

I recently installed another ring camera and the picture quality is really poor almost black and white and I subscribe to ring but the videos are not saved for this new device

Justin_Ring · Answer

Hi @user47327. Can you post a screenshot of what your video looks like? What model Camera do you have? This will help me look into what troubleshooting steps you should try. As for your concern with your Camera not recording despite it being subscribed, that cannot be looked into here in the Community. You will have to work with our support team for further assistance with Ring Protect Plan issues. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Ring Security Cameras

Black and white video

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