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Ring Security Cameras

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C
Bad quality at night on stick up cam

I have two wired stick up cams, both outdoors on opposite ends of the house. Both have excellent daytime video quality. At night, even though lighting conditions are the same, one has great clarity, the other is so cloudy the video is unusable. I've cleaned the front of the camera, but there is no change. Settings for both cameras is the same (color nighttime set on, but I've set it off to see if there is a difference, there isn't).

3433

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1

24-05-2020 04:10:38

Responses (2)

  • C

    Here is sample from the other camera, other side of house with similar lighting conditions. It has excellent clarity.

    0

    24-05-2020 04:12:24

      C

      The night video is the same all the time. No matter what time of night, it is the same cloudy unseeable mess. It has been this way for months. I've reset it several times, it has the exact same settings as the other cam. It gets super strong wifi signal on 5GHz band (RSSI-56) (it is essentially just on the other side of the exterior wall from my router, maybe 10 feet away).

      0

      26-05-2020 05:37:14

      P

      I have the same issue. I’m going to return the camera to Amazon. The only reason I got this cam was to be able to record license plates at nights. I have a camera system which is installed further back and can’t capture the plates at night. I placed the right just 6 ft away from where the plate will be. It can’t capture license plate even within 4 ft!!!!! Because of the lighting. The contrast is awful. So the whole plate will show as white.

      0

      30-10-2020 01:52:35

  • A

    I also have the exact same problem. If there is a reply on how to improve the situation, pls let me know as well. Thanks.

    0

    21-06-2020 06:08:47

      C

      Completely reset the device. Remove it from the app, hold the button on the bottom for 15 seconds to reset it. Then, add the camera back to the app doing a full setup. My picture quality returned to normal, very good quality at night and day.

      1

      21-06-2020 11:27:03

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