Ring poor customer service

I purchased the new ring pro 2 at £229 not cheap and for that price this device should be flawlessI reported numerous issues to their technical support team on Thursday last week. I was told I have a fault device and was told a new will be dispatched right away. I have had no correspondence sinceSo I thought I would call again today, the person I spoke to said the replacement has not even been ordered yet. The agent said she would send a request to the shipping team and they might email me in 3 to 5 working days. But no guarantees This is extremely poor service especially when I have the most expensive product they sell. A new one should be dispatched immediately. Has anyone else experienced poor service from ring?In case anyone else has issues with the pro 2 mine have been poor quality choppy footage, motion detection not working properly. Recorded events when you play them back there are missing frames, freezing and pauses. In the app the power level is unknown despite this being wired in the correct way per rings instructionsIt's simply not good enough, this is my first ring product and I am having serious regrets. I had the nest hello prior to this which was spot on sadly its 4 years old now and the video quality isn't up to the mark