Big Issues with Payments!

Just had all of my video's deleted!!Ring payments are totally messed up. I have 3 cameras and a £34 subscription for each camera, all paid up until March 2024. So I purchase a new camera, pay the £34, but it starts a trial, keeps giving messages that footage will be lost in x amount of days, I'm like that must be a mistake because I'm all paid un till 2024. Trial runs out, all footage lost.What the hell, I know the £80 plan would have been better, but I've now had to opt for £8 a month, when I was all paid up till March next year. I'd even paid £34 for the camera that ran the trial. I need these video for evidence in a court case.Please help.