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user_af4eff

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Subscription Upgrade - Does the original plan get refunded?

Hi, I currently have a basic subscription for my doorbell. It expires in January 2025 (I paid the annual fee in advance). I now want to upgrade my subscription to cover my camera too! Do you get a refund of any of the annual subscription paid for the doorbell if I upgrade?

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13-09-2024 07:06:58

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    Accepted Solution

    Hi @user_af4eff. I have already responded to your other post with information on canceling a Ring subscription. If you cancel an annual plan, you'll receive a prorated refund for the unused amount of time. It can take up to 10 business days for the refund to process after you have canceled your plan.

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    16-09-2024 04:02:05

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