Refund to expired credit card
I have changed from 2 Protected Plan Basic to a Protect Plan Plus. I've received the email confirming the prorate refund to the used credit card that is now expired. I just want to ask Ring to do the refund to another credit card but all help desk chat send me to here.
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21-09-2020 09:20:12
Responses (1)
- D
Hi Tom, I'd like to contatct your support team but the provided number does not work for Portugal and the chat send me here Thank you Regards
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21-09-2020 03:50:44
THi @DanielGDuarte. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times.
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22-09-2020 03:31:06
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Tom_Ring
Hi @DanielGDuarte. If you have questions related to billing for your account, it's best to contact our support team. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
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21-09-2020 03:45:49
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